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One-time setup (do this once)

Follow these two steps to install and configure RustDesk for IETECH Remote Support.

Download and install RustDesk

Download the official RustDesk Windows client (64-bit).

⬇ Download RustDesk for Windows (64-bit)

You will be redirected to the latest official RustDesk Windows installer.

About RustDesk

RustDesk is a secure, open-source remote desktop application used by organizations worldwide.

Learn more about RustDesk ↗

Configure IETECH Remote Support

After installation, open RustDesk and go to:

Settings → Network → Unlock Network Settings

Enter the following details:

ID Server	`support.ietech.com.ng`
Relay Server	`support.ietech.com.ng`
API Server	Leave blank
Key	`8YrRSajE+6gX2kQpVyAFk4S22Lcfij1HCNaGciAvEOE=`

ℹ These settings only need to be entered once.

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When you need support (do this each time)

Once the setup above has been completed, this is all you need to do whenever you need assistance.

Start your support session

Open RustDesk and provide your IETECH support engineer with the displayed:

RustDesk ID
One-time password

✓ You're ready!

You do not need to repeat the setup steps. Simply open RustDesk whenever you need support and provide the displayed ID and one-time password.

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Your security matters

Only provide your RustDesk ID and one-time password when you are actively working with an authorized IETECH support engineer. Never share your ID or password with unknown or unverified individuals.