IETECH Remote Support
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One-time setup (do this once)

Follow these two steps to install and configure RustDesk for IETECH Remote Support.

1

Download and install RustDesk

Download the official RustDesk Windows client (64-bit).

⬇ Download RustDesk for Windows (64-bit)
You will be redirected to the latest official RustDesk Windows installer.

About RustDesk

RustDesk is a secure, open-source remote desktop application used by organizations worldwide.

Learn more about RustDesk ↗
2

Configure IETECH Remote Support

After installation, open RustDesk and go to:

Settings → Network → Unlock Network Settings

Enter the following details:

ID Server support.ietech.com.ng
Relay Server Leave blank
API Server Leave blank
Key 8YrRSajE+6gX2kQpVyAFk4S22Lcfij1HCNaGciAvEOE=
ℹ These settings only need to be entered once.
▶

When you need support (do this each time)

Once the setup above has been completed, this is all you need to do whenever you need assistance.

3

Start your support session

Open RustDesk and provide your IETECH support engineer with the displayed:

  • RustDesk ID
  • One-time password
✓ You're ready!

You do not need to repeat the setup steps. Simply open RustDesk whenever you need support and provide the displayed ID and one-time password.

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Your security matters

Only provide your RustDesk ID and one-time password when you are actively working with an authorized IETECH support engineer. Never share your ID or password with unknown or unverified individuals.